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Frequently Asked Questions

Is my information secure?

Our web servers are authenticated so you can trust that you are doing business with Dana Safety Supply. We protect the security of credit card and other sensitive information you provide online by using Secure Socket Layer (SSL) security software that encrypts such information. The security features are automatic. For example, once you've clicked the CHECKOUT button on the Shopping Cart page, your browser looks for a digital certificate to confirm that it is communicating with danasafetysupply.com. Once a positive ID is made, your order continues. We use software to enable the use of digital certificates. For your security, the verification process happens in the background every time you place an order on our site. More information on the Dana Safety Supply privacy policy is available here.

Are there differences between online and in store prices?

Due to differences in distribution, regional competition and other factors, online prices do not always match store prices, and prices may also vary between stores.

How do I redeem a gift certificate online?

Unfortunately at this time, gift certificates cannot be redeemed online. We hope to provide this capability in the future. If you wish to redeem a gift certificate, please place your order by phone or mail.

Why am I being asked to re-enter my credit card number at checkout?

You may be asked to re-enter your credit card number because all required fields have not been completed on the checkout page. Even though the transaction has not yet been submitted, we NEVER retain credit card numbers anywhere on our website for your protection. Required fields include a shipping address selection, an order e-mail address and full credit card information including account number and expiration month and year. Shipping addresses must be "selected" by clicking the radio button beside the desired shipping address.

Do I have to register to make a purchase?

You no longer are required to register with danasafetysupply.com to make a purchase, although we encourage shoppers to do so. All new and existing registered users enjoy the convenience of a quicker, hassle-free checkout with saved shipping and billing information. The simple one-time registration process links to your existing Dana Safety Supply account if you've ordered with us before making available your entire order history including phone, mail, and in-store order details. Registered users can also review products that they've purchased and create shopping or wish lists for convenient ordering.

Titles like POLICE and SHERIFF are not available on certain items on your website.
Why aren't these titles available and what do I do if I need to order these?

Dana Safety Supply restricts the sale of selected products such as, but not limited to, embroidered apparel, badges, nameplates, insignia, emblems, and collar pins that identify the holder or wearer as a member of any law enforcement agency. Please refer to our Terms and Conditions for more information regarding our policy. If you need to place an order for these items, we ask that you please call us so that we can get you the items you need as quickly as possible.

If an item in my order is on backorder, will I be charged the regular shipping and handling charges for each package?

Shipping charges are calculated based on the total of your order, regardless of whether your order ships complete or in multiple shipments. If your order splits in partial shipments, each shipment will include a shipping and handling charge that is proportional to the value of the shipment. If you add up all the partial shipping charges, you will come up with the total quoted originally. In no case will your shipping charges increase due to backorder or drop ship items.

What do I do if I need to change or cancel my order?

If you need to make any changes to or cancel your order, please call us immediately at 1.800.845.0045.

Are your products warranted?

Yes. All of our products carry the manufacturers warranty. We will be happy to handle the return of any product purchased from us that is not performing up to the manufacturer's standards.


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